Dear Alannah,
I'm truly sorry for any confusion or inconvenience you've experienced. As per our records, you purchased a digital version of the product, which should have been delivered to your email immediately upon purchase.
I would like to assure you that we've taken immediate action and resent the digital product to your email. Please check your inbox as well as junk/spam folders, just in case.
If you were expecting a physical copy instead, I want to clarify that it is indeed possible to order one. If this is what you intended, kindly reply to this message and let us know. We will be more than happy to assist you in changing your order to a physical copy.
Your satisfaction is our top priority, and we appreciate your understanding. Please don't hesitate to reach out if you need further assistance.
Best regards,
Krystie