Hey Sheila,

Oh, no! I'm so sorry to hear about the printing mishap with our 'Letters to Santa' printable PDF. It's such a bummer when technology doesn't cooperate, isn't it?

Here's what we did: we gave that pesky file a good ol' resave and re-uploaded it onto our site. Just to be double sure, we hit print on our end too and guess what? It printed just fine!

So, my friend, would you mind giving it another shot? Please try printing the document again using this fresh-off-the-presses (quite literally!) file. If that sneaky problem decides to stick around, don't worry - just ping us and we'll dive right back into troubleshooting mode.

I really hope this helps make your experience with our product smoother! And hey, if you find a moment, do consider updating your review based on your new experience. We truly value your feedback.

Remember, we're here for you. Thanks for your patience and for keeping us on our toes!

Take care,

Krystie